St. Mary's Hospital is committed to providing the highest level of service and
quality to our patients and families. Service is rooted in the Mission of the
Sisters of Mercy and is the foundation for our initiatives.
Measuring Patient Satisfaction
St. Mary's Hospital measures the level of our patients' satisfaction through
an independent measurement program conducted by
Press-Ganey Associates.
One out of three hospitals nationwide look to Press-Ganey to measure their quality
of care. Nearly 8 million patients at more than 6,000 health care facilities
complete surveys about their medical care each year. Frequent monitoring of our
patients' satisfaction tell us if we are meeting our organizational goal of
providing exceptional service to those who come to us for care.
How Well Are We Doing?
Patient satisfaction surveys and scores tell us (and you) how well we take care
of our patients. Was the food good? Was your room clean? Did you understand what
your doctors and nurses told you? High patient satisfaction scores mean we're
doing a very good job of listening to patients and visitors.
St. Mary's Hospital measures patient satisfaction in many areas of care.
Target goals are set for each area, and leaders receive regular reports to
monitor progress.
The surveys ask patients to rate the services received at St. Mary's Hospital
on a scale of 1 to 5. The chart below illustrates how many total points are
awarded based on the patient response.
Very Poor
Poor
Fair
Good
Very Good
Rating
1
2
3
4
5
Points
0
25
50
75
100
The charts to the right illustrate quarterly patient satisfaction scores
received in three major areas. The scale represent the total average score
received for that area during the time period, based on a scale of a maximum of 100.
